Returns Policy

If you receive an item that is defective or has been damaged during transport, you must contact us using the contact form within 24 hours of receiving the order so that we can process any claim with the carrier or our warehouse.

In such cases, once the claim has been accepted by us, the damaged or defective products will be replaced at no additional cost.

The defective products will be collected using the same shipping method. They must be handed over to the carrier properly packaged and in their original packaging and labelling. Once they have been received at our warehouse, a new shipment will be arranged with the replacement products.

If the reason for the return is an error made by the customer when placing the order, or because the product ordered is not as expected, the same procedure must be followed. Once the products have been received at our warehouse, the purchase amount will be refunded, excluding the original shipping costs, where applicable, and the return transport costs. Products must be unused and returned in their original packaging in perfect condition. Otherwise, we reserve the right to refuse the return.

If the original order qualified for free shipping because it exceeded the minimum order value, but after deducting the value of the returned product or products the total order value falls below the minimum required for free shipping, the original shipping costs will be borne by the customer and will therefore be deducted from the amount refunded.

If you wish to exercise your right of withdrawal from a purchased item, you have a period of 14 calendar days and must send the duly completed and signed RIGHT OF WITHDRAWAL FORM to info@limpieza-cristales.es.

CANCELLATIONS OF RESERVED PRODUCTS: Reservations may be cancelled within a maximum period of 3 working days. In this case, 5% of the total amount paid will be deducted from the refund to cover payment method fees and the impact caused by reserving a product that could otherwise have been sold to another customer. This is mainly due to the supply difficulties we are currently experiencing with Unger, which require us to work with reservations, as a large proportion of incoming stock may already be sold when it arrives. We hope this situation will be resolved in the coming months.

CANCELLATIONS OF SPECIAL-ORDER PRODUCTS: These orders cannot be cancelled.

Nevertheless, in the event of any claim, we recommend contacting us by telephone so that we can find the best possible solution as quickly as possible.

For returns relating to orders that originally qualified for free shipping, the corresponding shipping cost will be deducted from the total refund amount.